Shipping Policy

This Shipping Policy applies to all orders placed through NovaSynth Peptide, operated by Hangzhou Zhiyang Network Technology Co., Ltd..

Order Processing

Orders are processed after payment confirmation and verification of customer eligibility. Processing times vary depending on product availability, synthesis requirements, and export documentation needs. Typical processing time is 3–7 business days for in-stock catalog items.

Shipping Methods

We coordinate international shipments through qualified logistics partners. Available carriers and service levels depend on destination country, product type, and regulatory requirements. Express and standard options may be available upon request.

Delivery Timeframes

Estimated delivery times vary by destination. International shipments typically require 5–15 business days after dispatch, subject to customs clearance and local carrier schedules. Delivery estimates are not guaranteed.

Customs & Import Duties

Customers are responsible for compliance with import regulations in their destination country. Any customs duties, taxes, or fees imposed by local authorities are the responsibility of the recipient unless otherwise agreed in writing.

Tracking

Tracking information is provided when available. Customers will receive shipment notifications via email or agreed communication channels.

Research Use Only

All products shipped under this policy are for laboratory research use only. For laboratory research use only. Not for human consumption.

Contact

For shipping inquiries, contact us at [email protected] or via WhatsApp at +65 9019 3544.